SimcoeDining

Krysta Perpete said, "My sister just got back from a business luncheon at this establishment. She is a very positive and nice person, and she was exactly this in regards to an order that was messed up by the server. Well let me tell you, she walked in 5 minutes ago balling her eyes out because she has never been treated so horribly by a server & staff in her entire life. First off, she asked for a dairy free sandwich as she is severely allergic. The person at the counter ROLLED HER EYES and said "They ALL have dairy in them, hello...bread!" My sister then looked at her in confusion, as that is not true (breads are a GLUTEN product, and are generally dairy free). Moving on, she ordered a veggie wrap with chicken, minus cream cheese. The order proceeded to go to the wrong table. Then, when my sister received it, there was no chicken. She went up to the front to ask if they could put chicken on it-the server said "you didn't ask for it," my sister then said "...yes, I did...could I please have some chicken on this?". The server responded in another eye-rolling action and snotty tone "That'll take a while." Meanwhile, 40 minutes later, after the line-up out the door had ALL BEEN SERVED and the SERVER WAS CHOWING DOWN ON HER OWN LUNCH...my sister came up to the front to ask about her own lunch. The server responded "Well, we're all busy." Finally receiving her own lunch with chicken....she had to TAKE THE ORDER TO HER BUSINESS MEETING AND EAT IT THERE because of the neglect and pure rudeness of all the staff at Coffee Culture. And by the way, she was at a meeting regarding customer service...something that obviously Coffee Culture does not understand or hold in high regards! The only good thing about this establishment in my sisters mind, was: a) The person at another table (who didn't even know my sister but saw that her entire table had been served and everyone else in the establishment while she was still waiting) who pointed out to the servers that my poor sister was still waiting after the entire line had been served, and that...if the staff was so busy...why were they all eating their own lunch? and b) The new member of the team who is the only one who responded with any sort of decency....no doubt not yet poisoned by the rest of the team who all talked about my sister and glared at her behind the counter the entire time. Well, that is my review for you. Thank-you for making it abundantly clear that neither I nor any of my family or any person that I know will ever set foot in your terribly run and rude establishment." about Coffee Culture .